Warranty Information

Spex and Vigour Backrest Warranty

Every Spex/Vigour backrest is inspected to provide optimum performance. Each backrest is guaranteed to be free from defects for a period of 24 months from the date of purchase, provided normal use. Should a defect in materials or workmanship occur within 24 months of the original date of purchase, Medifab Limited will, at its option, repair or replace it without charge. This warranty does not apply to punctures, tears or burns, nor to the removable outer cover.

The original item must be returned to the dealer and will become the property of Medifab Limited as a condition of processing the warranty claim. All warranty claims must be made through the dealer where the item was purchased. Except for express warranties made herein, all other warranties of fitness or use for a particular purpose are excluded. There are no warranties which extend beyond the warranties provided above. Remedies for breach of this warranty are limited to repair or replacement of goods. In no event shall damages for breach of any warranty include any consequential damages or exceed the original cost of the item.

Spex and Vigour Cushion Warranty

Every Spex/Vigour cushion is inspected to provide optimum performance. Each cushion is guaranteed to be free from defects for a period of 24 months from the date of purchase, provided normal use. Should a defect in materials or workmanship occur within 24 months of the original date of purchase, Medifab Limited will, at its option, repair or replace it free of charge. This warranty does not apply to punctures, tears or burns, nor to the cushions removable outer cover or inner incontinence cover.

The original cushion must be returned to the dealer and will become the property of Medifab Limited as a condition of processing the warranty claim. All warranty claims must be made through the dealer where the cushion was purchased. Except for express warranties made herein, all other warranties of fitness or use for a particular purpose are excluded. There are no warranties that extend beyond the warranties provided above. Remedies for breach of this warranty are limited to repair or replacement of goods. In no event shall damages for breach of any warranty include any consequential damages or exceed the original cost of the cushion.

DualTec and TripleTech Cushion Warranty

Every DualTec and TripleTech cushion is inspected to provide optimum performance. Each cushion is guaranteed to be free from defects for a period of 12 months from the date of purchase, provided normal use. Should a defect in materials or workmanship occur within 12 months of the original date of purchase, Medifab Limited will, at its option, repair or replace it free of charge. This warranty does not apply to punctures, tears or burns, nor to the cushion’s removable outer cover or inner incontinence cover.

The original item must be returned to the dealer and will become the property of Medifab Limited as a condition of processing the warranty claim. All warranty claims must be made through the dealer where the cushion or back was purchased. Except for express warranties made herein, all other warranties of fitness or use for a particular purpose are excluded. There are no warranties which extend beyond the warranties provided above. Remedies for breach of this warranty are limited to repair or replacement of goods. In no event shall damages for breach of any warranty include any consequential damages or exceed the original cost of the cushion or back.

Spex Accessories Warranty

All Spex Accessories are guaranteed to be free from defects for a period of 12 months from the date of purchase, provided normal use. Should a defect in materials or workmanship occur within 12 months of the original date of purchase, Medifab Limited will, at its option, repair or replace it without charge. This warranty does not apply to punctures, tears or burns to the material or outer cover where applicable.

The original Spex accessory must be returned to the dealer and will become the property of Medifab Limited as a condition of processing the warranty claim. All warranty claims must be made through the dealer from which it was purchased. Except for express warranties made herein, all other warranties of fitness or use for a particular purpose are excluded. There are no warranties which extend beyond the warranties provided above. Remedies for breach of this warranty are limited to repair or replacement of goods. In no event shall damages for breach of any warranty include any consequential damages or exceed the original cost of the accessory item.

Limited Warranty 

All structural components manufactured by Medifab Limited are warranted to be free from defects in materials and workmanship for the lifetime of the original owner. If during the warranty period, any component is determined, at the sole discretion of Medifab Limited, to be defective; such component will be repaired or replaced at the option of Medifab Limited.

The sole obligation of Medifab Limited under this warranty shall be to repair or replace any component or components which are found to be defective. For warranty service, contact the dealer from which the item was purchased. The purchaser of the product is responsible for returning the product to the dealer. Any defective component, once replaced under warranty, shall become the property of Medifab Limited.

Limitations and Exclusions 

The foregoing warranty shall apply only to the original purchase and shall not apply to product subjected to neglect, abuse, improper operation, accidental damage or improper storage. The warranty shall not apply to products which have been modified or fitted with improper parts or components without the written consent of Medifab Limited. The warranty shall also not apply to a product which has been damaged as a result of unauthorized repairs and/or by circumstances not under the control of Medifab Limited.

The foregoing is exclusive and in lieu of all other warranties, expressed or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. The warranty shall not be extended beyond the duration of the expressed warranty provided herein. Medifab Limited shall not be liable for any consequential or incidental damages whatsoever.

Some jurisdictions do not allow the exclusions or limitation of incidental or consequential damages, or limitation on the length of an implied warranty. Local laws should be reviewed to determine if the above exclusions and limitations apply. 

Disclaimer

Medifab Limited takes no responsibility as to the therapeutic effectiveness of our products. Our claims relate to the ability of the products to provide safe and reliable positioning and seating on the equipment onto which they are installed.

Make a claim

You can make a claim online here